November 2011
2 posts
The Churn Burn: Bulletproofing against...
LayerVault is lucky in that the majority of customers love the service, but cancellations happen. And when they do happen, your mind races — what went wrong? Where did we fuck up?
I haven’t been able to find a straightforward, bulleted checklist that a SAAS business can use to deal with and prevent cancellations, so here’s ours. We’ve defined the three areas responsible for...
WatchHey, Back Button — Watcha thinking about?